“The quality and amount of hair used has changed dramatically since my last purchase a few years ago. The original topper should be considered a mini topper. Very disappointed, but unfortunately have to keep this one because I cut the tag off before really taking a good look at it.”
Hi Beth! I am sorry to hear that you are not completely satisfied with your purchase! Please keep and eye out for your inbox, I will be sending over an email to see how we can get this resolved for you. Thank you!
“I have 4 toppers from you in the course of five years, you’re older topper not the one I just received were perfect for me. I have thin hair throughout my entire head so you’re older toppers covered all of my own bio hair, which was perfect because it was the same thickness from the roots to the ends now the top I just received you would go down halfway down to the topper and it is so new topper that has more hair I can only use the round base that came with the original topper.”
Hi Gina,
Thank you so much for reaching out and sharing your thoughts with us—we truly appreciate your feedback! :) I see that we previously connected with you to explain that our toppers are primarily designed to provide volume and coverage. Since we offer a limited range of lengths, we’ve chosen to create slightly tapered ends to help the pieces blend more naturally and universally for a wider variety of hair types and styles.
I also noticed that one of our team members provided you with a personal discount code, but if there’s anything more we can do to ensure you're feeling fully satisfied, please don’t hesitate to let us know. We’re always here to help and want you to feel confident and supported with your piece!
