Thank you for reaching out with this issue. At this point, we would kindly like to recommend reaching out to the manufacturer directly for a resolution. The manufacturer does have a warranty program in place so that a product replacement can be arranged on their end. Please use the following link to begin the manufacturer’s warranty process:
https://blushlove.com/warranty/
If you have any further questions, please do not hesitate to let us know.
Have a great day!
