“I was attracted to both the stylish designs and the materials used in the range of Icon furniture. Also the personable gentleman who assisted me in your Moore Park Supacentre store informed me of the Icon story and provided the material options available.”
“As a business consultant & also lecturer in business & marketing at Swinburne Uni, trust me I usually have more horror stories on the customer experience than I do exceptional ones. So I’m very happy to share my comments & feedback on your business.
I have a numerous reasons why I love Icon by Design…
First - products are amazing & high quality.
Second - love your story & business model
Third - being able to go into showroom to “touch & feel” products is so important
Fourth - the ability to order online (and pre-order for additional savings) is a win/win for both Icon by Design & the customer
Fifth - excellent post sale communications. Plenty of updates on when items are going to arrive & what the process involves
Sixth - SMS message that allows me several choices for delivery date/time
In fact, we love our new dining table & chairs so much we just ordered 2 additional chairs.
Great product from a terrific Australian business - well done!
Cheers,
Tracy”
