Hi Dimitri!
Sorry to see the result of the ApfelStrudel Bars you tried, but thanks for giving them a shot of course <3
As you shared the order details, I was able to refund the bag in question from within our money-back guarantee right away, you will have that back shortly.
For future reference, you can reach our customer care team through a Live Chat from the website or an email to love@jimmyjoy.com.
“I placed an order on the 5th, and nearly a week later, it is still stuck in the first stage of processing. This isn't a one-time issue; ordering from here always seems to take way too much time. If you’re looking for a quick turnaround, I’d suggest looking elsewhere.”
Hi Marco,
Thanks a lot for your review though I wish you were happier with our and our carrier's prestation. You are right shipping can take a while especially since our parcels to Italy only start tracking from the moment they cross the Italian border. This can take a few days in normal times.
We suffered snow falls as well recently which only made matters worse.
Please let me know if you have further questions about your delivery at love@jimmyjoy.com we will be happy to help you there.
With love <3
“By far the best flavour of the plenny bar is the apple. I really enjoy the bar as it's easy to take with me wherever and it's very filling. Unlike other meal bars, this one has a better mouthfeel. It's not chalky like protein bars and has a better taste.”
“This is my least favourite so far as it smells like chemicals when you open it and take your first bite. It does go away as you eat but the balance of apple and spices isn't right, it's not that flavourful sadly and the smell is really offputting. This one could do with a bit of work!”
Hi Jess,
Thank you for sharing your thoughts! We're sorry to hear that the Plenny Bar Apfelstrudel didn't meet your expectations due to both the smell and flavor balance. Your feedback is invaluable, as it helps us refine our recipes and make improvements.
Please note that you can write at love@jimmyjoy.com to claim a refund under a 30-day money back guarantee.
With love ❤️
“It keeps you filled and is easy to grab when you’re busy, but the flavour is not great compared to the others. It has a ver artificial, almost perfume like, taste.”
Thanks for leaving your review and feedback on the ApfelStrudel Bars you tried from us, much appreciated!
Sorry to learn those were not a good experience entirely for you, it's definitely not one for everyone, but we have some die-hard fans of them as well.
As you did share the order details in your review, it allowed me to refund the box in question for you right away, you will have that back shortly. This refund is done from within our 30-day money back guarantee and it will be active for you for anything new you would try, so feel free to.
What is left of the box, please give away so it does not go to waste, thank you!
Thanks for giving it a shot <3
