Hi Dmytro,
Although we completely understand your frustration about this, it's a shame you decided to place these while we are in the process with you about solving it the best way possible. As explained in our emails, we are bound by the shipping company replying back to our inquiry about the order before we can take action. As promised, we will follow up with you when we hear back or when the timeframe for this is exceeded, which will be tomorrow.
Our sincere apologies for the inconvenience of the delay with your order, but you will in no way lose out on the money paid for it of course, we will sort it with you, but we need to follow procedure for this.
We appreciate your understanding in the meantime.
