Hi Gabriella!
Thanks a lot for leaving your reviews and feedback.
We were sorry to learn about the items you tried and did not like or noted you would have to get used to.
Some of our products will have an acquired taste and everything is subjective when it comes to the experiences with our products, so I am happy we are offering a 30-day money-back guarantee in these cases as well.
For the options in that, we would like to invite you to check in with the customer care team through either a Live Chat you can open from the website or an email to love@jimmyjoy.com. We would like to hear which items in the order you consider the money-back guarantee would apply to, and we will gladly sort that for you then.
Thanks for trying and letting us know about your experience.
(I will copy this response in the other reviews you left)
<3
Hi Lucas!
Thanks for leaving the review on the items you tried, sorry to see it got to 3 out of 5 stars only.
We do offer a 30-day money-back guarantee for anything you try and do not like.
We hope you have reached out to our customer care team for the options within our 30-day money-back guarantee? If not, please be invited to do so through a Live Chat on the website or by emailing us at love@jimmyjoy.com.
Thanks for giving it a shot <3
