Hi Gabriella!
Thanks a lot for leaving your reviews and feedback.
We were sorry to learn about the items you tried and did not like or noted you would have to get used to.
Some of our products will have an acquired taste and everything is subjective when it comes to the experiences with our products, so I am happy we are offering a 30-day money-back guarantee in these cases as well.
For the options in that, we would like to invite you to check in with the customer care team through either a Live Chat you can open from the website or an email to love@jimmyjoy.com. We would like to hear which items in the order you consider the money-back guarantee would apply to, and we will gladly sort that for you then.
Thanks for trying and letting us know about your experience.
(I will copy this response in the other reviews you left)
<3
Hi Lucas!
Thanks for leaving the review on the items you tried, sorry to see it got to 3 out of 5 stars only.
We do offer a 30-day money-back guarantee for anything you try and do not like.
We hope you have reached out to our customer care team for the options within our 30-day money-back guarantee? If not, please be invited to do so through a Live Chat on the website or by emailing us at love@jimmyjoy.com.
Thanks for giving it a shot <3
Hi there,
Thank you for your feedback. We noticed that you gave us a 2-star review but didn’t leave any comments. We’re sorry to hear that your experience didn’t meet your expectations.
Could you please let us know what went wrong or how we can improve? Your feedback is important to us and helps us make our products and services better for everyone.
Thank you for your time.
I'm sorry to hear that the Vanilla Plenny Bar didn't win you over. Taste is such a personal experience, and we understand that not every flavor will be everyone's favorite. If you're open to trying other flavors, we have a variety including Caramel Sea Salt, Chocolate, and even Almond & Fig, which might suit your palate better. Our Flavour Mix pack is also a great way to discover a new favorite without committing to a full box of one flavor. Your feedback is invaluable to us, so if you have any more thoughts or need further assistance, please feel free to share. We're here to make sure you find a Plenny meal you truly enjoy!
Oh no, a 1-star review with no feedback? It’s like a mystery novel with the last page missing! 🕵️♂️🔍 We’d love to know what went wrong so we can make it right. Was it the taste, the delivery, or did our packaging fail the “unbox me” challenge? Let us know, we promise to put on our detective hats and solve the case! 🕵️♀️🕵️♂️🔍
Thanks for helping us improve!
