Hi Casper!
Thanks for letting us know, we appreciate the review.
In this case, the Plenny Drink Vanilla you reviewed was sent for free as part of the try-out bundle, so no action needed from my end for a refund on it.
I see you had a few Chocolate items in the order as well, happy to then know those were to your liking.
For future reference, whatever you try the first time and do not like would qualify for the 30-day money-back guarantee we offer. You can reach out to our customer care team directly via a Live Chat you can open from the website or by emailing us at love@jimmyjoy.com.
Thanks for giving us a shot! <3
Thank for your reviews!
Sorry to hear and see it was not completely to your liking and on the mystery bar you should have received the Brownie and Cookies&Cream Protein Bars, not Chocolate Plenny Bars if that was the case. As it is not entirely clear from your reviews what the situation was and which items would qualify for a refund from within our 30-day money back guarantee, I would like to invite you to check in with the customer care team for a follow up.
You can contact us through a reply to this message, a new email to love@jimmyjoy.com or a Live Chat you can open from our website.
We will then gladly look into the options for you for that and sort anything needed.
Thanks for giving it and us a shot <3
