“I've been ordering regularly for about an year and a half, and recommended it to my friends and colleagues as well. Most flavors are super good, my favorites are chocolate and strawberry. The texture is also good, smooth. I was always happy with my orders, I've had no issues with the quality of the service and products.”
Hi Lukas,
Thank you for your feedback. I’m sorry to hear that the flavor of the Plenny Shake Pistachio didn’t meet your expectations. We appreciate your honesty, as it helps us improve our offerings.
Please feel free to reach out to love@jimmyjoy.com for a refund under our 30-day money back guarantee.
With love ❤️
“Jammer genoeg vind ik de smaak niet erg lekker. Dit is wel op te lossen met wat je er bij stopt. De structuur daar in tegen vind ik heel erg naar. Hierdoor zal ik het niet nog eens halen.”
Hoi Mowa,
Wat jammer om te horen dat het niet helemaal naar wens was wat je geprobeerd hebt, maar dank je voor je poging natuurlijk!
We zijn een beetje laat met onze reactie hier, sorry daarvoor. Gelukkig heb je je order nummer gedeeld, dat stelde me in staat om je de terugbetaling voor je bestelling meteen te verwerken, die zal je snel aan jouw kant terugzien.
<3
“I tried the Plenny Shake with water, and it had a powdery texture and almost no flavor. But on the second day, I made it with plant-based milk, and it was just wow! I really recommend mixing it with plant milk—it gives a much better texture, more like a real shake, and it takes away the powdery taste. The energy boost it gives me is almost immediate, and it definitely keeps me full for many hours. I love it!”
“I love pistachio, but the taste is so bad it's almost inedible. I even gave it a second try with milk instead of water, but the taste stayed horrible. :( even adding coffee concentrate to it didn't cover up the taste.”
Hi Melanie!
Ahhhw, sorry to hear it but of course thanks for giving it a shot and trying to make it work as you clearly have.
With you sharing the order number it allowed me to issue a refund for the bag right away from within our 30-day money-back guarantee, you will have that back shortly.
As you ordered as a subscription, I have also removed the Pistachio Shake from there. If you would like to add something else instead you can log in to your account on our website to then click "manage subscription" and add something new in the bottom of that screen to the upcoming order. If you need assistance with that or anything else, we are ready to assist through love@jimmyjoy.com or via a Live Chat you can open from the website.
Thanks again for giving it a shot and sharing the feedback of the experience.
<3
