“Brough bag as a gift during a sale, K&S was not operationaly prepared for their own sale.
Customer service sent a "standard reply", not addressing any of my issues.
Item was delviered very late, after the persons birthday had elapsed.”
Hey,
Thank you so much for your review. We are really sorry that you didn't receive your goods as quickly as possible. 😧 Unfortunately, such cases can sometimes happen. We will definitely forward this feedback to DHL and hope that it won't happen again. 🤍
Best regards,
your Kapten & Son crew
“I waited for a month to receive the Backpack. In the meanwhile it is very hard to reach the service centre. I sent several message and did not get any reaction. We even called the shop in Amsterdam, where a very friendly Guy tried to help but could not get through the service centre either. In the end after 4 weeks I received a message that the bag was on its way. I will think twice to order again.”
“I had to wait way much longer than the expected delivery time (more than half a month) to receive my bag without being serviced properly. The bag gets dirty easily and cannot be cleaned.”
Hey Kapten,
Thank you so much for your review. We are really sorry that you didn't receive your goods as quickly as possible. 😧 Unfortunately, such cases can sometimes happen. We will definitely forward this feedback to DHL and hope that it won't happen again. 🤍
Best regards,
your Kapten & Son crew
Hey Kapten⚓
Merci pour ton super commentaire !🥰
Nous te souhaitons beaucoup de plaisir avec ton sac à dos 🎒
Passe une belle journée,
Ton équipe Kapten&Son
