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Eher unbequem
“I received a broken bag and immediately reported it. It has now been more than five days and I’m still waiting for a replacement. Very disappointing experience — I expected better service and faster resolution.”
Hey Khaoula,
I am deeply sorry that you are unhappy with our service. Your satisfaction is very important to us, and it's our goal to make sure you have the best experience possible.
In order to resolve the issue and help you, I am requesting further details so that we can investigate the matter further.
Please feel free to let us know what exactly went wrong so that we can find an appropriate solution.❤️
Best regards from Cologne,
your Kapten & Son crew
“Fijn is dat de rugzak precies is zoals op de fotos, ook de kleur. De rugzak is erg handig, er past veel in. Stevig materiaal en goed afgewerkt. Kan het alleen maar aanraden. De rugzak komt in een mooie zak die je weer voor andere dingen op reis kunt gebruiken.”
