“The backpack looks very well made. I ordered a sand colour, it got dirty on its first wear out and the stain could not be wiped. The main zipper and opening is so narrow, I have to really stretch it to get something in or out the bag. Every time I have to do this I need to be very very careful not the damage the bag. Would I recommend this product or buy again? Definitely not. The bag looks great amd I receive many compliments but it is unpractical.”
Hey Zuzana!
We're really sorry to hear that you weren't 100% satisfied with your purchase. 😔 Your satisfaction is very important to us, and it's a shame to hear that your experience wasn't up to our standards. Please don't hesitate to get in touch with our lovely Customer Care Team (service@kapten-son.com).
They will do everything they can to listen to your concerns and help you in the best possible way.❤️
Best regards
Your Kapten&Son Crew
“Der Rucksack ist aus einem schönen Material welches sich wunderbar anfühlt und hat tolle Details. Die Einteilung ist super und die Trinkflasche kann durch eine speziell dafür vorgesehene Halterung nicht mehr kippen und auslaufen.
Bin begeistert und wenn es kein Geschenk wäre, würde ich ihn glatt selbst behalten.”
