“A great backpack with handy zips and pockets in the right places - I love the strap on the back for attaching to a suitcase handle to make travelling a breeze”
“The bag looks amazing and it’s very practical. The issue I give it 3 stars is that the material has already started to crack from the top corner of the top pocket. I would have expected a bag of this quality and price would last more than a week before corners start pealing or cracking.”
Hey Gabriel,
Thank you for your feedback. 😊
We’re very sorry to hear that the material of your bag has already started to crack – that absolutely should not happen, especially with a product of this quality and price range.
Of course, you are welcome to file a complaint through our online shop. Please visit our website and go to the “Return & Reclamation” section. There, you can provide all the necessary information and upload photos of the damage so we can process your request as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your honest feedback – it helps us improve both our products and our service.✨
Kind regards,
your Kapten & Son Crew
