“Received a defective item and was offered 20% off a future purchase—which doesn’t mean much since I bought it during a sale at the same discount. I can just wait for another sale. No real resolution, poor customer service. Won’t be buying from them ever again.”
Hey Lyn,
I am deeply sorry that you are unhappy with our service. Your satisfaction is very important to us, and it's our goal to make sure you have the best experience possible.
In order to resolve the issue and help you, I am requesting further details so that we can investigate the matter further.
Please feel free to let us know what exactly went wrong so that we can find an appropriate solution.❤️
Best regards from Cologne,
your Kapten & Son crew
