“I am quite disappointed about the return. I bought a bag finally to big for me, so i return it. Even if i received an email saying that you’ve received it, i ‘ve never received refund ! Can you please tell me why?”
Hey Florence,
Thank you for your feedback.
We understand that you are unhappy with the processing time and we apologize for that.
Refunds are usually processed quickly after we receive the return, but in some cases there may be delays. If your return still hasn't been processed, please contact our Customer Care Team directly. We'll be happy to look into it for you.❤️
Best regards,
Your Kapten&Son Crew
