“Straps are attached to the backpack quite far apart and at a 90 degree angle, rather than being angled like my previous rucksacks. For me (average female), this meant that the straps consistently slipped off my shoulders/needed adjusting. I had to return it for this reason.”
Hey Kapten,
thank you for your detailed and honest feedback on the Bergen Pro Leo Dark Brown – we really appreciate it. 😊
We're genuinely sorry to hear that the strap positioning didn't work for you and caused so much inconvenience. The way shoulder straps are angled can make a big difference in fit and comfort, and we completely understand why this was a dealbreaker. 😔
Your feedback is really valuable and we'll make sure to pass it on to our product team – this kind of insight helps us improve the fit and wearability of our Pieces for everyone. 🤍
We hope to convince you of a 5 ⭐ with the right Piece for you next time!
Kind regards,
Your Kapten-Family
