“I love the bag, it's lightweight, easy to use, ergonomic, and I love the design. I am disappointed after three weeks of use (I take great care of my bag) as the colour has faded in two places. I do not know if this is a manufacturing defect or normal wear and tear.”
Hey Anne,
thank you so much for your honest review – and for the kind words about your Bergen Pro! 🤍 It truly means a lot to us that you love the design, the lightweight feel, and the ergonomics.
That said, we're really sorry to hear that the colour has faded after just three weeks – especially when you've been taking such good care of it. That's definitely not something we'd consider normal, and we want to look into this for you! 😟
Please reach out to our Customer Care Team at service@kapten-son.com with a few photos of the affected areas, so we can find the best solution for you as quickly as possible.
Kind regards,
Your Kapten-Family
