Hey Mathilda,
Bedankt voor je 4⭐ review. We zijn erg blij dat je zo tevreden bent over ons😍. We zouden graag willen weten hoe we ons kunnen verbeteren zodat we voor die 5e⭐ kunnen gaan. Als je wil kun je ons een mailtje sturen, dan nemen we zo snel mogelijk contact met je op. 🤍
Groetjes
je Kapten & Son family
“As a mother of two, I use this as my day bag when out and about with the children. All the compartments make it so easy to organise their things. Absolutely love this bag. It is so well made and created from such durable material that I can see that it is going to last a long time”
“Design-wise it's amazing. It has amazing pockets. The look of it it's amazing. However, it's simply too huge to carry and it kinda defies the purpose of it. I wanted a bag that I can use both for work and then pilates after my working schedule, but it's so big to carry that ended up being uncomfortable and made me feel ridiculous wearing it.”
Hey Kapten,
I'm sorry to hear that you are unhappy with our product. Your satisfaction is very important to us and we want to make sure you have the best possible experience with our products.
In order to resolve the issue and help you, I would like to know more about what exactly is bothering you about the product. Do you have specific problems or are there features that don't meet your expectations?
We want to make sure that you are satisfied with your purchase. Please feel free to contact us so we can address the issue together.
Thank you for your feedback and patience. We are working to make things right for you.
Best regards from Cologne,
your Kapten & Son family
