“It's a big backpack for a woman's frame. It's annoying the PRO doesn't come in a smaller size. Also it would have been good to have not had the buckle straps in the PU material. I wouldn't get the all PU material again.”
Hey Kapten,
thank you so much for your review and your honest feedback! 😊
We're glad to hear you think it's a good bag overall! 🤍 We totally understand that the size and the all-PU material aren't for everyone – personal preferences and fit vary so much, especially when it comes to frame and comfort. Your feedback on a smaller PRO version and the buckle straps is really valuable and we'll make sure to pass it on to our team internally. 💪
We hope to convince you of a 5 ⭐ next time!
Warm regards,
Your Kapten-Family
“Die Träger sind leider nicht bequem. Sie schneiden an den Armen ein. Im Sommer sorgt das Gummimaterial auch auf der Innenseite der Träger für starkes Schwitzen.”
Hey Kapten,
vielen Dank für dein ehrliches Feedback zum Bergen Pro Sleek! 😊
Es tut uns leid zu hören, dass die Träger für dich nicht angenehm zu tragen sind und im Sommer für Schwitzen sorgen. 😟 Das ist natürlich nicht das Erlebnis, das wir uns für dich wünschen! Wir nehmen solches Feedback sehr ernst, da Tragekomfort für uns ein wichtiges Thema ist.
Falls du möchtest, dass wir gemeinsam eine Lösung für dich finden, melde dich gerne bei unserem Customer Care Team unter service@kapten-son.com – wir schauen, was wir für dich tun können. 🤍
Wir hoffen, dich zukünftig wieder von einem 5 ⭐ überzeugen zu können!
Liebe Grüße,
Deine Kapten-Family
“After waiting for 7+ days door my order and having to chase you for my order, was told there was delay at customs. Later kn same day received an email from DHL notifying me my package is going back due some issue...never got told exactly what ths issue us, a delivery was never attempted to my home.
Then had to ask customer service to arrange a refund, which was arranged a couple of days later but no apology or explanation whatsoever!
You must retrain your staff as customer service is not the best given what you charge for your products. You also may need to sort out your delivery process and couriers as clearly they are not working!
It is a real shame as I had been considering your backpacks for a work bag for ages but I guess it won't happen.”
Hey Velimira,
thank you for taking the time to share your experience with us — even though we completely understand that it wasn't a good one. 😔
We are truly sorry for everything that went wrong here. The delivery issues, the lack of communication, and the fact that you never received a proper apology or explanation — none of that is acceptable, and we take full responsibility for that. You deserved so much better, especially as someone who had been looking forward to one of our bags for a long time. 🤍
Your feedback regarding our Customer Care Team and our delivery process is heard loud and clear — we will absolutely take this seriously and use it to improve. We're glad the refund was processed, but we know that doesn't make up for the frustrating experience you had.
We genuinely hope that one day we get the chance to show you what Kapten & Son is really about — and that we can turn this experience around for you. 😊
Warm regards,
Your Kapten-Family
“Fijne tas met genoeg vakken, water dicht. Ideaal voor mijn lange reis maar kantoor (2.5u), kan genoeg drinken en eten kwijt en koptelefoon naast laptop +toebehoren om een aangename reis te maken. Voelt stevig”
