Hi there,
we’re really sorry to hear about your experience and totally understand how frustrating that must be. This is definitely not the kind of service we aim to provide, especially when it comes to international deliveries. Please send us an email at hi@kessberlin.com with your order number, and we’ll make sure your case gets handled with priority whether that means arranging a replacement or issuing a refund.
We truly appreciate your patience and will do everything we can to make things right.
Kind regards
Kess Berlin
