Hi Tammy, I understand you were struggling to generate a return label but our customer service team has now been able to help you by generating a QR code you can use. I hope that has resolved the issue to your satisfaction. Our apologies for the delay in replying at our usual speed; during the holidays the customer service reps were not as quick/efficient as usual unfortunately due to the volume of requests they were dealing with. I do hope you'll give KITRI another chance!
