“I’m having a problem with the plastic ribbing. Previously it was easier to use and harder for the cat to get off. By previously I mean a year ago. Any way to get the old ones back. The clay litter is too heavy for me. Don’t get me wrong.though I love kitty poo and promote it vigorously”
Hi Ellen, thanks for sharing. We are sorry to hear the side rails are giving you issues. We are going to follow up via email with a new video that might help. 😊
Thanks for the rating and for sharing your concern Sue. We can see how the Clay litter can feel heavy—regular scooping of the solids should help with that worry. If we can help please reach out to us at support@kittypooclub.com.😊
“The litter tracks a lot, and I'm not sure if it's because I have a Sphynx cat, but there's litter everywhere all the time when he goes to the bathroom; it does not mask the smell at all.I like that it clumps, but other than that, I would say that it's not the best litter out there.”
Hi Joanna,
We’re sorry to hear the litter is tracking and not masking odors well for your Sphynx. We appreciate the feedback and will pass this along to our product team for review. If there’s anything we can do to assist in the meantime, please reach out at support@kittypooclub.com, and we can make some possible suggestions. 😊
