“I really like the litter and boxes. My cats love them too. What I do not like is that the delivery company doesn’t deliver to my front door. I may have to cancel my orders, because I am handicapped and the box is just too heavy.”
Hi Kelly,
We’re sorry to hear the delivery setup isn’t working for you, and want you to know we have added the verbiage "Pls Dlvr To Door" to your address information. We hope this will help with future deliveries. We also recommend signing up for FedEx Delivery Manager, where you are able to add specific delivery instructions, and monitor your shipments closely. Please feel free to reach out to us at support@kittypooclub.com, if you continue to have issues. Thanks! 💜
“Hey so if you check your records, you'll see that I canceled my subscription like a day or two after my last order shipped. The reason I canceled is because my cat passed away. So, I have the last shipment, but it's sitting in the box...unopened because I no longer have a cat. The email asking for a review was not appreciated. I didn't need a reminder of my dead cat. Chewy sent me a condolences email. You guys pestered me for a review for a product I've been buying for years. So thanks!”
Hi Jeanine, thanks for the 4-Star rating. Great to hear it controls odor well and that you find it overall a good product. We appreciate the feedback about the tracking. 💜
