Hi Savanna,
Thanks for taking the time to share your experience. We are so glad to see the "Delivered" scan on your package. If you did not receive this order please contact us at support@kittypooclub.com, and we can work on a replacement order for you. 😊
Hi Donna! Thanks for sharing your feedback. We’re glad you like the litter box, and sorry about the litter tracking. A covered litter box can help reduce spillage, you might also try leaving the removal entrance in place, as long as kitty has no issues jumping in and out of the box. Or you could try a mat around the box. If you’d like, we can recommend options that fit your setup, feel free to reach out to us at support@kittypooclub.com. ✨
“This is the best product for me and my husband. We live in a senior community on the third floor. To have a dog would be a big inconvenience. But our little girl is very happy here. We get a new litter kit each month, put the old on a trash bag and take it to the refuse room. So easy to get her set up with her fresh box. We love this.”
Wonderful to hear, Jan! We’re glad the monthly kit makes setup easy and fits your senior-living routine. Thank you so much for another fabulous review!💜
“The product is a good one. Unfortunately the company itself has issues. The lack of communication for days is a big one that needs to be addressed. I will not be using them again.”
We're sorry to hear about the communication issues you experienced, as that is not our intention. We appreciate your feedback and will share it with our team to improve. Sorry it didn't work out. 😢
