“I find that your product washes very well and stains are removed when used as suggested. The dispenser is a bit drippy but that is a small thing. I washed some pot holders this week which had a stale odour through frequent use. They came out clean but when dry the odour was still present. I had noticed this before in another garment. Would your scented product help with this issue?”
“Everything about the laundry starter kit would be great fi the pump dispenser didn't let the team down.
The liquid is truly scent-free (the first Ihave found for aliquid. Not just no added fragrance!) and ti seems to do a pretty good job. It's been fine to use on my more sensitive fabrics, like bamboo, silk, etc, however ti doesn't seem to tackle yellowing on whites and some of my more tough stains like black mascara or body sunscreen. Despite that, Iwould give the kit 5fi the pump dispenser didn't leak but for me, too much product is wasted because of the pump and it's a mess Iconstantly have to clean
Customer service is wonderful though. Ireported the issue with the pump, including videos, and they replaced it under warranty - they didn't say anything about the issue l shared or mention fi anyone else had reported the same thing. So I truly thought ti was a one-off and Ijust got a dud. The replacement they sent me unfortunately does the same thing and Ihave since seen other reviews mention the leaking. After this, Iwanted to investigate because both pumps Iown seemed to be in fine condition and Icouldn't find any visible fault. This is what Ihave determined to be the issue - this pump is not designed for the viscosity of this laundry liquid. Koh's laundry liquid has a thickness equal to water (or perhaps even thinner) - which si one of the reasons this is a unique laundry but when ti comes to use in a pump pack, it's unfortunately the likely cause of issues. When the Laundry Pump remains on a level surface for pumping (like it would for hand soap, for example), the very thin liquid doesn't drip after pumping. BUT when
using the laundry liquid for the task ti was designed for, majority of people would be pickup up the Laundry Pump, moving ti to the washer, slightly tipping the Laundry Pump so you can dispense the product directly into the washer or the dispensing drawer, and then moving the Laundry Pump back to where you store it when not in use. This is
where leaking comes in. tI may be a few drops at first, but once ti is back at rest on a
level surface it wil continue to drip contents that is still in the pump head. The only way
I have found to stop the dripping is to either never move ti from a level position (which
means you'd have to dispense it into another vessel and then use that to put ni your
washer) or after using the Laundry Pump as would be expected, you have to leave it in
a reclined position (the tip of the pump head facing upwards) so that gravity forces the
liquid to stay in the pump head.
fI product wastage and/or having slimy/sticky stuff al over the bottle and any area ti
passes - you can ignore this review and confidently purchase. I won't be continuing to use the pumps (repurposing them for hand soap as the thicker viscosity doesn't have
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the same problem) but it does leave me trying to tip just 16ml of the liquid into a measuring cup. Not ideal!”
