Hi Amanda, we’re so sorry to hear that. Please send our team an email care@koh.com along with brief outline of the issue and we'll get you fixed up asap
“Love the smell, maybe just takes another drop in the water to get the best, that’s when I use it in the spray bottles, haven’t added any extra to the water of my floor mop.”
Hi Jodie, This made our day! Thank you for sharing this amazing feedback, this is what our brand is all about!! So glad to hear of your Koh success. 😊– Team Koh