Hi Hayley,
We are sorry to hear you're having troubles with your spray mop. Please contact our team at careau@koh.com and they can assist with a resolve!
Thanks,
Team Koh
“Best grout cleaning tool I have used. The bristles are sturdy and like others do not 'collapse' with use. Versatile as other uses have been found like cleaning all those channels which seem to be required for UPC winds and doors.”