Hi Eliza,
Sorry to hear that!
I can see that our team have sent you out a replacement. Please let me know if you require any further assistance.
Team Koh 💚
“The bristles are nice and narrow whilst being firm. My only issue is that the design doesn't allow you to get right down to the edges, eg where tiled kitchen wall meets with Bench top. It's great otherwise but maybe the design could be improved to rectify this issue? I've had a grout cleaner from another company that didn't have this issue.”
