“Once I explained the issues with my daughter-in-law's Koh mop which had cracked between the actual bottom part of the mop and stick, Koh promptly replaced the mop for my daughter in law and also two bottles (both of which were leaking) for both myself and my daughter. Thank you, as we all love our Koh mops.”
“My mop handle broke soon after receiving it. It took a while for me to email KOH. They answered quickly informing me of what I needed to do and shortly after that they replaced it, with 5 new mop pads at no cost. The customer service is excellent and I am happily KOHing again. Thank you all.”
“Very happy with the service received when I had a problem with the previous mop. I do still find that the bottle collapses after a few sprays. I find I need to take the bottle off and release the lid.”
