“I love the convenience of just using the mop without lugging around a heavy bucket. I love the options of using the 2 different mop sponges for the level of clean required, and changing them is super easy with the Velcro fastener. I love that the universal cleaner is pet friendly for my indoor animals. The grout brush was easy to use and effective.”
Hi Helen, that is such a shame! I am so sorry that this has been your experience! Can I please ask that you contact us on careau@koh.com so that we can look into this further for you? - Sean A
