“My original order was lost in freight but Koh resent me another kit. Which was amazing Thankyou. The mop itself is good quality and outlasted my other mops so far and a lot easier to clean my floors. The sponges are amazing at cleaning my walls and cupboards.”
“Received my kit without the cloths. Called the customer line, but there was a recorded message advising they don’t take calls. Wondering why have a phone number then? Redirected to their website. Customer service promptly arranged to send cloths. First experience purchasing and felt very annoyed about having to chase up missing items. I think 1.8l liquid is inadequate for a pack of this cost. I believe the week before I purchased the same pack contained 4l. The products seem fine, but three stars for missing item, inconvenience and value for money.”
Hi Nadia, thank you for reaching out and providing this feedback, we appreciate feedback in all forms and look forward to applying this in order to improve our products and overall service. We hope you will give us another ‘Koh’ down the line!
