“Terrible experience this was a replacement for a older mop that was leaking. New mop was leaking exactly the same way on arrival. Customer service told me to push down on a plastic seal. I should not have to do that with a brand new mop. Should have been advised to return it. If I could rate the experience with zero stars I would”
Hi Gavin, that is such a shame! I am so sorry that this has been your experience! Can I please ask that you contact us on careau@koh.com so that we can look into having this returned/replaced further for you? - Sean A
“This is the 2nd KOH complete kit that I have bought.
the Mop is great until the plastic container splits because of the force that is needed to take it from the handle... The plastic container needs to be an accessory that is available to buy individually.”
“Super impressed with all my Koh products. The started kit is amazing value and the products are awesome and work as promised. Love that the products are environmentally friendly and non toxic. They worked wonders on my bathroom glass and even my daughter wants to use the mop. Recommending to all my friends!”
Hi Dianne, thank you for reaching out and providing this feedback, we appreciate feedback in all forms and look forward to applying this in order to improve our products and overall service. I am very sorry that this order has been delayed! We hope you will give us another ‘Koh’ down the line!
