Hi Elyse, that is such a shame! I am so sorry that this has been your experience! Can I please ask that you contact us on careau@koh.com so that we can look into this further for you? - Sean A
“Great set! Includes all you need, is easy to use and very effective. However, We did not receive the complimentary essence that was included in the promotion though- hence not 5 stars.”
Hi Christine, This made our day! Thank you for sharing this amazing feedback, this is what our brand is all about!! So glad to hear of your Koh success. – Team Koh
“Love This Mop! I have found the mop to be soooo easy to use and made my tiled floor home a breeze to clean. The diamond sponge! Life changer!
I will say the refiller bottle on my mop has sort of inverted itself maybe due to suction but not a hill to die on and still works amazing.”