Hi!, that is such a shame! I am so sorry that this has been your experience! Can I please ask that you contact us on careau@koh.com so that we can look into this further for you? - Sean A
“It's a great mop, although not very durable as we have had 2 handles snap. Disappointed with the communication, as my discount code didn't apply to my previous order (I was in a rush, and didn't realise so partly my fault), but I had no response from the team, and messaged as soon as I placed my order.”
“I am most impressed with all the Koh products in my home clean kit. The scourer on the corner of the cloths is very handy as is the scraper etc on the mop. The cleaning liquid cleans everything! The spray bottle is sturdy. I have recommended the kit to all my friends.”
