Hi Anthea,
We're sorry to hear about your experience with our product! Feel free to email us on care@koh.com and we'll try to resolve the issue as best as we can!
“I am very pleased with my spray mop bundle. One minor thing for me would be that it might be a good idea to have a handle that is either longer or else extending, as I am rather tall and would prefer a longer handle. Otherwise really pleased, it does a great job.”
“This is the best cleaning system I have ever purchased! The spray mop is amazing and floors dry faster than water/detergent mopping. No lugging around a heavy bucket either. The spray with black cleaning block did the job on my oven too (I was very skeptical about this working, but it did!)
I'm hooked! Highly recommended.”
