“Unfortunately order from early April was missing green cap for bottle. After a few messages just received the cap, so haven’t used the kit as yet. Shall let you know”
Hi Kate,
We're sincerely sorry you've had this experience in not receiving all the items you ordered.
This was an oversight at our warehouse and I'm so glad you have now received the cap! Happy Koh'ing - Team Koh
“Very disappointed as I contacted Koh to let them know that the handle on my older mop was not working and I was asked to take photos and give an explanation as to how it was not working. I have purchased so many products for myself and my family and I was not offered a replacement mop. Not very happy with after sales service.”
Hi Megan,
Thank you for your feedback and I apologise our response email offended you, this was certainly not our intension. It is our policy to ask standard troubleshooting questions so we could assist you further with any issues you may have. We stand by our 12 Month warranty period and even if it is out of this time period, we would love to assist you further. To do so you can either respond to our last email or contact us at care@koh.com for further assistance. Team Koh
“On highly polished floors it seems to leave a film of some kind..... so cleaner does tno wish to use it. Also causes quite some coughing for cleaner when using in bathroom etc.... so again she does not choose to use product even thought it is present.”
Hi Joy, I'm sorry to hear this! Our products are recommended as a preferred choice for people living with allergies by the National Asthma Council of Australia's Sensitive Choice Programme so this definitely isn't something we like to hear. Please reach out to us at care@koh.com so we can assist you further. With thanks, Team Koh
