Thanks for your patience, Kat! This item is sent via the AusPost letter network, which can take a little while to arrive. Keep an eye on your mailbox. It should be with you soon!
“I emailed about the silicon cap being gone on my spray mop, I received an email back saying one has been mailed to me, the order has not been delivered, I’ve emailed about this and haven’t heard anything back, this was on the 13/3/25”
Thanks for flagging this. Replacements are sent via the AusPost letter network, which can take a little longer to arrive and will be delivered to the mailbox 💌📮
“Replies to my query were quick and excellent however took a while to arrive. Received 17/03 in letter box.
I watched video and inserted so far so good. Ordered more product but had changed my email address and it seems have lost all history of purchases. Would be good to look back on. Anyhow looking forward to using new bathroom cleaner.
Cheers Yvonne”
Hi Yvonne – thanks so much for sharing and glad to hear the replies were helpful and everything’s working well so far! 😊 About your order history – if you contact us via our Help Centre here: https://koh.com/pages/help-centre and let us know both email addresses you’ve used with Koh, we can combine your accounts so your full order history is visible again. This will also make sure you get all the points you’ve earned if you join our Koh Perks rewards program: https://koh.com/pages/koh-perks Taylor 🌿
“What a legend KOH is...
That little cap was so small that I could hardly see it..without it my mop was useless..it came in the post at no cost and saved me from having to buy a new mop..
Thank you so much KOH.....I LOVE YOUR PRODUCTS.. marl”
“Thank you KOH crew for helping me out and so quick .with the little spray mop Sillicone cap .
Service was amazing
.Products are double amazing ,spray mop is magic
Cheers and thanks so much
Marg K”
