Hey Chris 😊
I am so sorry to hear you have had this experience. What we do normally ask people to do is spot tests with not just our diamond sponges but with all our products to stop little things like this from happening.
Please reach out to the Customer Care team on careau@koh.com, where we will be able to assist you further.
Have an amazing day 💚
“I was very anxious for my mop to arrive, so maybe delivery was slow or I just had a very dirty floor. Happy when it arrived, floor is very clean now, the mop has made the floor a pleasure to clean.”
“I have been 'following' Koh on social media since before it was 'Koh', and always curious to know if the hype was legit. Moving house gave me the impetus to buy a bundle and give it a go. HOLY MOLY. Yep, totally worth the hype. Our new home was left in a, well, pretty mucky condition. Koh has made it so simple to clean everything. Walls, kitchen cupboards, drawers, handles and sticky rangehood, bathroom, windows and mirrors, and LOVE how easy the mop is for our vinyl floorboards. Highly recommend.”
