“I normally use Enjo or Norwex - just water and the cloth. This product cleans like plain water and elbow grease. I don't like leaving bad reviews. If I paid full price, I would absolutely request a refund. I did not request a refund as I do like the spray feature on the mop, but I will just fill that with vinegar and water when my Koh product runs out. Sorry, Koh, I wanted to believe...”