Hi June, thank you for reaching out and providing this feedback, we appreciate feedback in all forms and look forward to applying this in order to improve our products and overall service. We hope you will give us another ‘Koh’ down the line!
Hi Carolyn, that is such a shame! I am so sorry that this has been your experience! Can I please ask that you contact us on careau@koh.com so that we can look into this further for you? - Sean A