Hi Lyn,
Thank you for this feedback!
I've just had a look into your situation and I can see we have previously arranged for a replacement. I am going to send through an email so we can discuss this situation further and confirm if you have/haven't received your missing items.
Thank you for all your patience and understanding. I hope we can resolve this for you asap! 💚
Hi Julie,
Thank you for this feedback!
I'm going to send through an email so we can discuss your experiences with Koh and so that I can further assist you.
I can completely understand your confusion and concern and hope I can help resolve the situation asap!
Speak to you soon. :slightly_smiling: