Hi Brad,
We’re so sorry if it’s not working as you expected. Keep in mind thought cleaning with Koh is a little different to traditional surface cleaning. We've been around for over six years now and often the issues new customers complain can often be resolved by following our tips - www.koh.com/get-started . That said, we also accept that Koh isn't for absolutely everyone - thankfully though, most customers love it (note we have well over 85,000 reviews at an average of 4.7/5 stars) but for some it just isn’t what they expected or hoped for and we respect that. For those who find it's not for them, we always thank for giving us a go and revert back to our original promise of our 30 day no quibble money back guarantee. All you need to do is send us an email at care@koh.com with your order details and let us know what wasn't working for you and request you’d like a refund.
Team Koh
“Love all the products, it does clean everything! It's great for the shower screen and kitchen benches. The test was the oven and with no harsh chemicals, I was so impressed. I will definitely continue to use this product. Very happy customer and no gimmicks.”
“My sister has been using KOH products for an while and thought I’d give them a try. So glad I did! Great on all surfaces from glass to bench tops and many more. Wish I’d tried KOH sooner!”
“Been watching this product on the morning show for a while but was very hesitant to buy it, thinking it was just another product that wouldn't work. then l l took the chance & ordered it, WOW, WOW & WOW, the stubborn mark l had on the kitchen floor was almost gone in the first mop & completely gone buy the third without the need to scrub, just a gentle slide. Absolutely no other product would even lift it slightly. If you are reluctant to purchase the KOH products like I was, well don't be just go for it & you won't be disappointed.”
