“Hi I purchased a mop and the whole package in my previous purchase… as I am usually loving your products but unfortunately after using the mop only a couple of times the mop end actually snapped off and I am now unable to use it …. Very upsetting and disappointing
Regards
Donna”
Hi Donna, I am so sorry to hear this! Our customer care team are here to help with any issues like this and we also have a 12 month warranty policy! So please reach out to care@koh.com and they will most definitely be able to assist you and get you back on track. India
Hi, Thank you so much for sharing your experience. We are so grateful to have you as a customer and I’m so glad you are having such a great success with the products! - Team Koh