“I have to say I was surprised. I’d heard good reviews about Koh but the simplicity and elegance was better than I imagined. The assembly was simple; the handling was a breeze; the floor cleaner the best I’ve ever used. On top of that a relatively dry floor I could walk on in minutes. Fabulous.”
“Whilst it seemed good value the product itself didn't live up to expectations. My stove looks no better off. My bathroom vanity it didn't lift any of the makeup spots and it struggled to get toothpaste spots off the bathroom mirror. Bit useless as a cleaning product actually. The bottles are good spray bottles and the mop seems good but it was the cleaning solution I was in it for and it was pretty disappointing. A real shame, I had high hopes.”
Hi Rikki,
I'm so sorry you have had this experience! Let's get you back on track. The three key steps critical to ensure great results are:
Use a dry Koh Cloth and apply Koh Universal Cleaner to a relatively dry surface ie: not a shower area that has just been used for a shower. Cleaning in watery areas dilutes Koh’s efficacy.
For medium soiled surfaces such as a greasy stove top or range hood, apply the solution and wait between 2-3 minutes to allow breakdown of fats to enable an easier more effective clean as you wipe away.
For really tough jobs such as baked on fats on an oven door and soap scum in the shower, you should look to incorporate our Koh Diamond Sponge. Simply apply solution direct to the sponge as well as the surface you intend to clean (wait for 2-3 minutes) and gently begin to rub in a discrete area. This should remove most levels of grime. However, it is important to ensure the surface is not prone to micro-abrasions. Most glass is ok but not all. Also please avoid stainless steel, plastics and other surfaces prone to scratching. You can also check out our "Get Started" page for useful tips and tricks for cleaning the bathroom, stains and the stove https://koh.com/pages/get-started - of course, we also offer a 30 day money back guarantee. Please email us at careau@koh.com if you have any questions, hopefully this helped you get you back on track! - Team Koh
Hi Esme, I'm so sorry to hear you have had this experience. Have you checked out our Get Started page here for useful tips https://koh.com/pages/get-started ? If you have any specific issues that this doesn’t address then please send us an email at careau@koh.com detailing them and we can assist you. Remember we have over 85,000 verified reviews with an average 4.7/5 stars - usually we find we can get new customers back on track - hopefully we can help. Of course there's always our 30 day no quibble refund on offer if we can't. - Team Koh
