“The bundle was great I just haven’t had time to get back to you have been sick for a couple of weeks and had no time to start my cleaning but getting better now will be testing out you products within the next week
Thank you
Marie”
“To be honest I was very unimpressed when the reviews of others seemed so positive. I didn't find the product any better than anything else I have used. I was particularly interested in doing the grout but was disappointed in its overall effect. I got grout just as clean or cleaner with vinegar and water. The grout brush was good. I like the mop but I have had a similar one for a few years and did not find the product or mop any more effective. The mop grips the floor almost too much and therefore I found it very tiring to use over a large area. Unfortunately, I was very disappointed overall and will not be reordering or recommending in the future.”
Hi Annie,
Thanks so much for reaching out and sharing your feedback with us.
We're disappointed to hear you haven't had the same experience as many of our other customers. There are a couple of general guidelines we recommend following when using Koh, in order to obtain the best results. We really recommend having a browse through the instructional videos if you haven't already: https://koh.com/pages/get-started
The three key steps critical to ensure great results are:
Use a dry Koh Cloth and apply Koh Universal Cleaner to a relatively dry surface ie: not a shower area that has just been used for a shower. Cleaning in watery areas dilutes Koh’s efficacy.
For medium soiled surfaces such as a greasy stove top or range hood, apply the solution and wait between 2-3 minutes to allow breakdown of fats to enable an easier more effective clean as you wipe away.
For really tough jobs such as baked on fats on an oven door and soap scum in the shower, you should look to incorporate our Koh Diamond Sponge. Simply apply solution direct to the sponge as well as the surface you intend to clean (wait for 2-3 minutes) and gently begin to rub in a discrete area. This should remove most levels of grime. However, it is important to ensure the surface is not prone to micro-abrasions. Most glass is ok but not all. Also please avoid stainless steel, plastics and other surfaces prone to scratching.
We'd love for you to give it another try but at the end of the day we also understand that Koh isn’t for absolutely everyone and if you’re one of those we sincerely thank you for giving us a try and we will stand by our no quibble money back guarantee and offer you a refund which can be organised at care@koh.com - Team Koh
Hi Jacqueline, thank you for taking the time to leave this review, we are so glad you are enjoying the products! Here is a video for best tips and tricks with our Mop: https://www.facebook.com/Koh/videos/top-tips-koh-spray-mop/966999423465937/
I hope this helps! - Team Koh
“I just loved the products. I cleaned the windows with the mop. We are in a unit 5th floor up and no mess and took me no time! And brilliant results. I have used a lot of window cleaners but this beats them all! And the little brush for in between the glass doors also was brilliant. I recommend your products 100%.”
Hi Denise, This made our day! Thank you for sharing this amazing feedback, this is what our brand is all about!! So glad to hear of your Koh success. 😊– Team Koh
Hi Carol, This made our day! Thank you for sharing this amazing feedback, this is what our brand is all about!! So glad to hear of your Koh success. 😊– Team Koh
