“My review is actually for the customer service I received when I encountered an issue with my item. IT WAS EXCELLENT! Honestly, it restored my faith in small businesses. The engagement was timely, the problem resolved quickly and the person who reached out to help (Erica) was friendly and really wanted to help. So, yes, the pump is what I was looking for, but my actual recommendation is in the company itself. Thank you, I’ll be making more purchases for sure!”
Thank you for your 5-star review, Tracey. We’re thrilled our customer service ould resolve the issue quickly and restore your faith in small businesses. We'll be sure to let Erica know that you are happy of the service she provided. Thank you for your kind words, and we are so glad that the product meets your needs.
“The pumps look really good, but I'm glad replacements are offered. The nozzle eventually comes off the pump and there is no way to simply put it/screw it back.
With that said, we use them in a hotel environment so they really do work hard.”
Hello Izak,
Thank you ever so much for your feedback — we're really glad we were able to resolve the issue directly with you and that the replacement pumps are working well.
Just a quick tip for the best performance and longevity of your pumps, we strongly recommend pressing down on the centre of the pump head — never on the spout — as applying pressure to the spout can lead to damage over time.
Thanks once again for your support — it genuinely means a lot to us.
Merci beaucoup Tricard, pour votre fantastique note de 4 étoiles sur notre pulvérisateur à gâchette !
Nous apprécions vraiment votre gentillesse et sommes ravis d'entendre que vous êtes extrêmement satisfaits des produits Kuishi. Qu'il s'agisse de nos récipients en verre ambré ou de la buse de pulvérisation, nous sommes heureux de constater que nous avons toujours répondu à vos attentes. Votre recommandation est très importante pour nous et nous nous réjouissons de pouvoir vous servir à nouveau à l'avenir.
Nous vous souhaitons une excellente journée !
“I wanted to reuse an old bottle, but update the plastic pump. This was the ticket! Seller made good & sent it right away, once I noted it hadn't arrived in original package. Very impressed :)”
