“Disapointed with the pumps. Bought 4 of them (with containers), and they all leak overnight. I use them as normal (and I'm very careful and tidy with them) and they work fine, but then if you leave them for a few hours they eventually drip from the nozzle a significant amount. I have colored soap, and almost every morning I wake up to it having dripped down the sink. It's really annoying for a brand new, relatively expensive, product.”
Thank you ever so much for your reply. We are very sorry to hear about your experience and completely understand how frustrating this must be, especially with a new product.
We have tried to contact you via the email address registered with your order, as we would very much like the opportunity to investigate this and find a solution for you.
When you have a moment, could you please reply to our email? We would be more than happy to look into this further and do everything we can to help.
“I like that there is no writing or branding on the bottles. I use these for hand soap, shampoo and conditioner. The conditioner is difficult to insert as it's too viscous to flow through the narrow meck of the bottle, but possible with a funnel.”
Dear Becky,
Thank you so much for taking the time to leave a 5-star rating for our Clear Glass Soap Dispenser-Silver / 500ml. We truly appreciate your feedback and we're thrilled to hear that you're satisfied with your purchase.
We're glad you like the minimalistic design of our bottles, as we believe simplicity can make a big statement. It's great to know that you find them perfect for various products like hand soap, shampoo, and conditioner. We apologize for the inconvenience you faced while using the dispenser with the conditioner.
We understand that the narrow neck might pose some challenges, especially with viscous liquids. However, we're glad to hear that you found a solution by using a funnel.
Thank you for your continued loyalty, Becky. We're grateful to have customers like you who appreciate the quality and functionality of our products. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your satisfaction every step of the way.
Warm regards,
Erica
