“Tiny $30 candle, $10 more for shipping. Smells like any candle you can pick up anywhere. Order management, customer service and delivery are sub-par. Order was placed and confirmed in Dec with confirmation email saying order would be processed and SHIPPED in 7-10 days. Once that time passed, I emailed to inquire about delivery day. Received an email stating order had not been processed. Tiny, completely ordinary candle arrived Jan 15.
“ Due to delays in warehouse processing, your order has not yet shipped.
We know this is not an ideal situation and we apologize for any inconvenience. We’re doing everything we can to speed up the process. We expect that your order will ship out next week.”
Some interesting products. Not worth the money or hassle with inept order processing and shipping.”
Hi Deborah,
Thanks so much for leaving this feedback! We're really sorry to hear that you've faced issues with the shipping and candle! We have refunded your shipping costs. Please also feel free to request a refund for the candle if you are not fully satisfied.
All the best,
the kurzgesagt shop team
