“The mug I got had scratch marks on the printed planets as if it had been handled with metal tongs during production. Upon posting my review here kurzgesagt support reached out to me and then sent a replacement which I thought was a real example of 'going the extra mile' when something goes wrong.”
Hi there, we're so sorry to hear that the mug doesn't match up to your expectations! We've contacted you via email so that we can learn a bit more about the problem. Thanks for your help!
