“TL;DR: GLOWING recommendation of customer service.
I'll keep this short, bought 4 posters from Kurzgesagt and I'm sure they normally have no issues with shipping, but one poster was missing plus USPS had some serious issues on their end (not Kurzgesagt's fault).
Their customer service made severe USPS delays and a missing poster a 110% stress-free process. Over a few weeks I emailed with a Kurzgesagt employee and he not only assured me I could get a refund if necessary, but actually sent an entire replacement set of all the posters when we thought they were lost. USPS did end up delivering the first set, but I needed the replacement set anyways for the missing poster.
The epitome of customer service, made what could've been a nightmare a complete and absolute breeze.
You all should consider buying from this shop, and a huge thank you to Ira from Kurzgesagt! :)”
“In addition to the intense colours, the execution of the print and the paper itself are of high quality which makes it a through and through great decoration that I absolutely enjoy every time I look at it.
Thank you for the great work!”
