Oh no! We're so sorry to hear this. Could you please send some photos to our customer support team (kurzgesagt@dftba.com) so they can investigate this? Thanks so much <3
“This poster is great! High quality art and very valuable for a high school biology teacher. The posters were also shipped quickly. However the packing tube used was missing an end upon arrival, thankfully this did not impact the final product too much. Upon contacting customer support, Keegan offered a replacement which is a great response. Would buy again.”
“Poster arrived damaged. I’ve since sent two emails to ask about if there is a solution to the problem and haven’t had a response.
Less than optimal customer service I’m afraid.
Edit: Upon leaving the review, KURZGESAGT team got in touch with me promptly and resolved all issues. Exceptional service in the end, and a very happy customer”
Hi Jonathan,
We're really sorry to hear about your damaged poster! This issue has been escalated and you should now have a refund and response from customer support. Thanks so much for supporting all that we do at kurzgesagt, it means the world <3
“Very large and very beautiful! My son loves to learn about all sciences and the way this is set up makes the differences in each area make sense to him.”
“Large lettering over nations can be read from across the room, making learning about or referencing geographic and political boundaries painless. This is more convenient than traditional world maps with tiny fonts that must be approached manually. One minor drawback is the necessary simplification of lesser regions like islands or tiny countries that were omitted from the map. Still, the overall product is high in quality and visually pleasing with additional plants and animals.”
